Modernizing your Practice. ODR Online Dispute Resolution

Modernizing your Practice. ODR Reflections Modernizing your Practice. ODR Online Dispute Resolution 1. What is ODR? Definition : Use of technology to resolve disputes between parties History : People have been providing coaching over the phone for years, as well as moderating discussions online (during the reign of chat rooms at the start of the internet). In 1995, Ebay commissioned UMass to conduct a pilot project between buyers and sellers – using email to resolve disputes, with great success. Scope : Can be an array of technologies to facilitate communication and dispute resolution, including messaging, moderation, video conferencing, case management and more. Types : Can be used in self-resolution , [i] consultations, coaching, facilitation, training, mediation, ombuds and workplace investigations, arbitration, etc. Subject Matter : private consumer dispute resolution (Paypal and Modria), public dispute resolution ( BC Consumer Protection ) set