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Showing posts from November, 2014

Modernizing your Practice. ODR Online Dispute Resolution

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Modernizing your Practice. ODR Reflections

1.What is ODR?
Definition: Use of technology to resolve disputes between partiesHistory: People have been providing coaching over the phone for years, as well as moderating discussions online (during the reign of chat rooms at the start of the internet). In 1995, Ebay commissioned UMass to conduct a pilot project between buyers and sellers – using email to resolve disputes, with great success.Scope: Can be an array of technologies to facilitate communication and dispute resolution, including messaging, moderation, video conferencing, case management and more. Types: Can be used in self-resolution,[i]consultations, coaching, facilitation, training, mediation, ombuds and workplace investigations, arbitration, etc.Subject Matter: private consumer dispute resolution (Paypal and Modria), public dispute resolution (BC Consumer Protection) settling claims/automated negotiation (SmartSettle – many municipal disputes), Fair Outcomes), arbitration (eQuib…

How to Control and Manage Anger

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How to Control Anger, How to Manage Anger
Annoyed, bitter, enraged, exasperated, furious, heated, outraged, resentful, offended, irritated, irate, indignant, sullen, etc. These are just some synonyms for anger. Sometimes, people’s anger turns into revenge, which is even more destructive. Given the negative connotation with many of these words, it is not surprising that many of us have a painful, fearful or uncomfortable association with anger; whether we feel anger in ourselves, or with 
other people. 

Anger and our Health

Surprisingly for some, feeling and expressing anger can be completely normal and healthy part of our lives. At the same time, anger must be controlled or we risk our well being and relationships. If anger is left unresolved, people may experience “high blood pressure, heart attack, depression, anxiety, colds, flu and problems with digestion.[i]


With skill, practice, and time, we may reflect on what we feel, why we feel that way and then how to make a decision to manag…

Revenge

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Revenge is a Dish Best Not ServedIntroduction to Revenge I can nearly guarantee that you have felt vengeful at some point in your life.  It is arguably a natural emotional response when we perceive that an injustice has been done to us.  Retribution, justice, or payback are terms sometimes used to disguise or even justify feelings of vengeance and the desire to have a wrongdoer made to suffer for their actions.  There is, of course, a difference between standing up for yourself and being malicious or antagonistic, but it can sometimes be difficult to gauge where to draw the line.  If you feel you’ve been wronged, what is the appropriate course of action? Recognize the Feeling of Revenge The desire for revenge is an untrustworthy emotion. As an example, there is evidence that shows that years after the offense, the satisfaction of victims’ feelings of revenge are not typically related to the severity of the punishment of the criminal.  Shortly after the time of conviction, victims were mo…