Conflict Resolution for Managers: Make conflict management a strategic priority

Conflict Resolution for Managers: How managers can make conflict management a strategic priority Mediate2go: Conflict Resolution for Managers: Make conflict management a strategic priority Introduction - Conflict Management in the Workplace Managers reported spending 18% to 26% of their time dealing with conflict in the workplace (Thomas and Schmidt, 1976). Enormous investment with resources and time are spent dealing with conflict in the workplace. Middle managers are often the frontline and first responders toward attempting to resolve employee conflict. The effects of conflict not only take time from the staff involved, but also contribute to increasing sick days/absence, decreasing morale, creating a negative culture, and impeding efficiency and productivity. Nonetheless, not all conflict in the workplace is negative (see our blog on how conflict is good for business and innovation . Conflict can be productive and promote growth at all levels. Accordingly, con