|Mediate2go.com: Active Listening Techniques, Body Language
- Send Signals: Listening involves you and the other person. It’s more than ‘hearing’ their words. It requires that you send signals indicating that you heard what they said. Use verbal prompts to show that you are listening (“Okay, I hear you”, “Tell me more…”).
- Truth is Perspective: Each person has their own version of the truth, so focus your discussions on how each of you perceive and feel about a given issue
- Paraphrase: Use paraphrasing by repeating their idea in your own words (“So, you are telling me that…”), then do a perception check by asking if you understood them correctly
- Body Language is Key: Listen with body language through maintaining eye contact, mirroring their facial expressions, leaning towards them, facing them and using an open body posture by keeping your arms uncrossed. As the above quote details, body language is commonly more important than what is stated verbally, so as an active listener, you must pay a great deal of attention to the body language of the person you are communicating with. Studies have revealed that between 65% and 95% of communication is done non-verbally. Feel free to ask someone questions if they appear upset in some way, if they are not verbalizing it. You can say something like, “I get the impression you are upset because of your reaction. Do you want to talk about it?” Even if they are not ready to open up and state their feelings, they have been made aware of their reaction and might be open thereafter. They are also made accountable to their reaction.
- Space for Silence: Sometimes silence is the best medicine. If you don’t know what to say, just be there with them
- Eliminate Distractions: Set aside time to talk and get rid of all distractions
- Listen First, Deliberate and Speak After: Don’t prepare your response while they are speaking. Trust that you will remember your ideas and prepare your response when they are done
- Responding to someone by speaking about yourself. This is officially called an asyndetic response. Consider asking whether the speaker would like to be listened to or prefers advice.
- False time-outs. During heated debates when emotions are running high, people may decide to take some time to cool down. However, we often make the mistake of taking too short of a break even though we have not physiologically calmed down. Take at least 20 minutes to calm down from an argument.