Saturday, October 24, 2015

Top 10 Songs about Divorce - 2014

Top 10 Songs about Divorce - 2014

Also see our blog on the Top 10 songs about conflict – 2014.

Top 10 Songs about Divorce - 2014 - Find a mediator

1)     Justin Bieber - Where Are U Now



This song says a lot about divorce. The person who leaves the relationship often has days, weeks or months to prepare to leave the relationship. In this song, Justin Bieber talks about how he “gave [his ex] faith, turned [her] doubt into hoping.” This may be a normal reaction for a spouse who did not initiate the separation or divorce. While ‘the initiating’ partner has ample time to process the emotional pain of the end of the relationship, the remaining partner has yet to go through this difficult grieving process.

Couples should seek the help of a therapist, especially if they have children. They can also talk to their mediator about options, and whether they feel that they are ready to go through a family mediation process. Some people prefer the more amicable divorce process of alternative dispute resolution to more expensive family litigation processes.

2)     Ariana Grande - One Last Time



This song is about adultery and moving on. Sometimes relationships end due to adultery. The partner who committed adultery might seek forgiveness and another chance to fix the relationship, even if the other person has moved on (see letting go of the past). This song shows how someone might want to continue trying, even if it is only for the short term. This is part of the grieving process – denial. Even if you “take the person home” [get back together with your ex], you are likely to feel more pain. If you are in this situation, be careful to not stay in a destructive relationship.

3)     Andy Grammer - Honey, I'm Good.



This song is about loyalty, staying true to your partner and preventing divorce. Unfortunately, many relationships end due to infidelity – which is what the lyrics, in some ways, try to prevent. “Trying to stay true” translates to fidelity. If you have made a mistake, you can always learn how to fix a relationship – what to talk about or whether to choose divorce or family mediation.

4)     Meghan Trainor - Dear Future Husband



This song is about expectations and fighting fair in relationships. We might have idealistic views and impose our desires of our partner. If our expectations are not realistic, we may eventually seek divorce or separation. Why does divorce happen? Usually, it’s not about the smaller things, like not “buying groceries” or “seeing your family more than mine”. Couples often divorce because one partner has been resenting feeling lonely, or they have not succeeded in resolving conflict effectively (see the blog on why couples divorce).

The song also discusses the need to “Just apologize” “After every fight”. While Meghan Trainor asks for an apology even if she is wrong, it shows the importance of resolving conflict effectively in relationships and fighting fair. It’s important to avoid blame and the desire for revenge. The same goes for the divorce process - parties should seek mediation services to fight fair (Family Fights: How to Peacefully Resolve Conflict).

5)     B**** Better Have My Money (Rihanna)


The song is about conflict escalation and divorce settlements. It represents the nasty side of divorce when parties choose to go to court rather than to mediate (and use ADR). Rhianna takes an aggressive and exaggerated approach to getting her money. Even if the money is owed after a divorce, an aggressive approach is likely to backfire. We recommend that parties try mediation, because mediation offers various benefits that encourage parties to jointly resolve issues together, saving them time, money and frustration (see Benefits of Mediation).

6)     Florida Georgie Line – Sippin’ on Fire



This is another song about cheating. Florida Georgie Line speaks about the passion and desire of the human heart, and the unfortunate realities of people going “round the truth” – meaning: continuing an extra-marital relationship without deciding whether to stay in the relationship or to leave the relationship.  The song says “Every goodbye is bittersweet, So why should we fight what we both need?”

Often, individuals in relationships have sexual desires, but they do not feel at ease or know how to be honest and open with their partner. They avoid the confrontation and fail to seek the help of a marriage therapist to facilitate communicating their needs and working through their feelings. Instead, they continue the affair, which usually leads to divorce or a destructive relationship.

7)     Nick Jonas – Chains


This song is about being in a destructive relationship. Let’s face it, some marriages should never have started, let alone continue for years. This song is about being comfortable with discomfort, and staying in a relationship that keeps us in “chains”. If you are in a destructive relationship, read about it and seek help from someone who cares about you or a marriage therapist.

8)     Sia – Elastic Heart



This song is about moving on. No matter the challenge you face during divorce, you are resilient and can face any challenge with the right amount of support. Even if your partner leaves you, you are not broken. As Sia says, continue to “fight for peace”. This song encourages adaptability in times of change, extreme pain, and grief.

9)     Rachel Platten – Fight song



This song is all about gaining self-confidence after a difficult and destructive conflict. Rachel discusses a more adversarial approach to conflict “with power’s turned on”. Although the lyrics are positive in many ways, (“starting right now I’ll be strong”) a more aggressive approach to divorce might lead to further conflict escalation. This isn’t to say that confidence is a bad thing. We all need confidence, especially after divorce or separation. Use this song to motivate yourself to move on, but still try mediation services to ensure that everyone’s interests are met.

10)   Pharrel Williams - Happy



This song signifies the goals of alternative dispute resolution and amicable divorce –to help parties resolve their conflict, move on and feel happy again. Life is too short to dwell on the past. Happiness is to be felt by parents and children alike. If you are able to focus your energy on finding a new and effective way to communicate with your divorced partner, you are more likely to feel happy in your new life. In addition, your children will have an easier time adapting to this new familial reality. There are many benefits to mediation services, so what’s the harm of trying it out?


Wednesday, October 14, 2015

Managing Ourselves in Mediation: Boundaries for Mediators

Managing Ourselves in Mediation: Boundaries for Mediators and Conflict Coaches

Mediate2go: Managing Ourselves in Mediation: Boundaries for Mediators

What are boundaries in conflict resolution

Similar to boundaries between nations or property, interpersonal and professional boundaries have many benefits. Boundaries in mediation, conflict coaching and conflict resolution in general can:
  • Help our clients resolve conflict (see setting boundaries to resolve conflict)
  • Help us define our own limits
  • Help us know when our limits have been passed or violated
  • Help others understand our limits and ensure that they respect them
  • Help us maintain power and take responsibility for what we are responsible
  • Encourage others to take responsibility for what they are responsible
  • Encourage stability in relationships
  • Provide a way for parties to learn to trust one another
  • Ensure safety is protected
All of these apply in the context of conflict resolution. Boundaries benefit both client and professional. Without boundaries, we are simply other people in the lives of our clients. We might think we are helping, but we are not necessarily encouraging a change in patterns based on the needs of the client. If we expect our clients to be self-leaders in conflict, we need to be self-leaders when helping our clients in conflict.

What are the levels and types of boundaries?

Mediate2go: Managing Ourselves in Mediation: Boundaries for Mediators
  • Personal - boundaries related to your personal needs
  • Professional - boundaries related to your professional obligations and reputation
  • Social - boundaries related to social norms
  • Organizational - boundaries related to organization requriements, policies and procedures
  • Legal - boundaries related to legal obligations
  • Community - boundaries related to community and cultural norms

Top 10 signs that you have a boundary issue to address

  1. I can’t do this – I’m worried I can’t help the parties resolve this conflict.
  2. I feel annoyed Something about the client or situation is bothering me.
  3. I feel too close My empathy for the client might be turning into sympathy or the need to please a client.
  4. I feel embarrassed Something said in mediation has embarrassed me directly or indirectly.
  5. I don't know what to say  I am not comfortable with silence.
  6. I feel rushed – Parties want issues resolved quickly.
  7. I want to fix this – I want the clients to have a resolution.
  8. I am being pushed into a corner – The client wants me to adjust the process against my better judgement or take responsibility for their issue.
  9. I feel pressured to laugh at a client's joke The client might be trying to get you on their side.
  10. My client is angry at me, and I'm getting angry The client's typical conflict interaction patterns might be manifesting themselves in the mediation room.

What can you do as a practitioner?

First of all, consider whether your safety might be at risk. Read about safety for mediators and coaches. If you feel safe, decide how you will assert your boundaries. Speak to your peers in mediation to get some insights, while respecting your client's privacy and confidentiality. Learn about how to manage your own emotions in the situation to learn how to become confident as a mediator. Remember, you are a model for your client(s), so personal work is key to being a good mediator (How to become a mediator). If you have ideas to share with your colleagues, please add them to this blog. Thanks!




Thursday, September 17, 2015

Industrial Relations - Conflict between companies and unions

What is industrial relations? 

An introduction to an area of dispute resolution in the workplace context.
The scenario is all too typical. You’re at a cocktail party and someone asks you about your profession. You tell them that you studied industrial relations and are now working in the area. Your interlocutor gives you the most puzzled look and then proceeds to ask:

“What’s industrial relations?”

Unfortunately, industrial relations is an esoteric term, known only in niche academic and professional circles. Put simply, it is a broad field of inquiry and practice dedicated to all facets of the employment relationship. The field strives to comprehend the experiences of employees and how these experiences are shaped by labor-management relations, human resource management practices, and public policies. It often addresses workplace conflict. They do so to understand how these forces shape outcomes for both employee well-being and organizational performance.

This is not to be confused with human resource management, a field focused mainly on managing people and organizational performance. The field of industrial relations is much larger than HR. According to a book by Bruce Kaufman  on the field’s history in the United Stated, industrial relations arguably originated in the 1920s. Its origins are rooted in two schools, the personnel management and institutional labor economics schools. The former focused on labor problems at the managerial level and the latter emphasized institutional contexts and public policy.

Today, the field of industrial relations in North America looks quite different. There are fewer business schools offering degrees explicitly in the area, and it appears that the field is being eclipsed to some extent by HR and organizational behavior. Nonetheless, the field of industrial relations is still experiencing considerable success. Many prominent programs are being offered by institutions such as Cornell’s ILR School, the University of Toronto’s Centre for Industrial Relations, the University of Montreal’s School of Industrial Relations, and Rutgers’ School of Management and Labor Relations. These Departments are actually engaged in a serious revitalization of the field, placing graduates in prominent business schools across the world who will reinvent the field.

This being said, as a North American, it is important to know that the field of industrial relations is very diverse, and extends beyond the experiences of Anglo-Saxon business and industrial relations departments. Many people studying sociology, economics, political science, and psychology consider themselves to be experts in industrial relations, focusing on aspects of the employment relationship which relate to their respective disciplines.

If we look abroad, we notice that the field of industrial relations has manifested itself differently across different countries and regions. Australian and British business schools are filled with industrial relations scholars. Meanwhile, Continental Europeans study industrial relations but do not associate themselves with the label. And they use a different lexicon to discuss issues pertaining to industrial relations, since their systems are so different. For example, Belgians understand wage-setting differently than we do largely because all Belgian wages are set through negotiations between companies and unions, while the vast majority of wages in Canada and the United States are set independently by the employer.

Having spoken about the degrees offered in industrial relations, what do industrial relations experts do? This is highly related to one’s personal interests and choice of specialization within the degree. Someone interested in labor-management relations may choose to be an expert negotiator and engage in collective bargaining, representing either a union or employer. On the other hand, those interested in human resource management may choose to work for a company, or opt to do consultancy work for private and public sector organizations. There are also those interested in public policy who would opt for a career in government.

This being said, there are many positive reasons to study industrial relations. Many speak of the benefits of getting master’s in industrial relations as an alternative to the now all too common MBA. Additionally, the placement rates of graduates from industrial relations programs are still considerably high and lucrative.

So, if you’ve been reading up until this point, you may be a bit more knowledgeable of what constitutes industrial relations and where the field is currently going. It's quite an interesting, and at times controversial, topic. Many industrial relations experts consider themselves to have dedicated their careers to improving the lives of workers. For this reason, they have a vested interest in the future of industrial relations as a field of inquiry and practice.

Sean, Industrial Relations Blogger

Sean O'Brady is a PhD student at the University of Montreal's School of Industrial Relations specializing in labor relations and the social regulation of economic security. He has worked with various policy teams at the Government of Canada, as well as numerous research initiatives, including his current role as a doctoral researcher with the Interuniversity Research Centre on Globalization and Work (CRIMT). He can be found binge-watching Netflix dramas with his beautiful wife during his off-hours.



Sunday, August 30, 2015

Coping with Divorce - Helping children cope with divorce

Coping with Divorce - Helping children cope with divorce

How to Talk to Kids about Separation & Divorce

Do you want to learn how to help kids cope with divorce? Coping with divorce isn't easy for anyone, especially children. Read this blog about helping children cope with divorce.
Mediate2go: How to Talk to Kids about Separation & Divorce

How to cope with divorce - for parents

Telling children that their family will no longer live in the same home is one of the most difficult parts of ending a marriage or relationship. There’s no easy way to do it, but there are definitely better and worse ways.  How and what you say is definitely dependent on the age of your kids. 

Consider these DO’s and Don’t for pre-teen kids

THE DON’Ts…
  • Don’t tell lies or make promises you don’t have control over. “Daddy’s leaving but he’ll be back” sets them up for more pain down the road.
  • Don’t give them information they can’t handle. Children do not benefit from knowing the details of who felt wronged by whom.
  • Don’t say that Mommy and Daddy don’t love each other anymore. This is in the TMI category; it makes children wonder if their parents will stop loving them one day.
  • Don’t be negative or blaming of the other parent. This can be very HARD sometimes, but it is simply in the best interest of the children for each parent to support the other whenever possible in front of the children. I’m seeing a lot of parental alienation lately, with parents turning children against the other parent. It’s a very disturbing trend and is sure to lead to conflict escalation.
  • Don’t ask the kids to choose a parent to believe, love, or live with. That’s a terrible position to put them in, and far too much power for a child to manage. Children need to feel free to love all the people who support them, whether you like them. In general, adults should make decisions about where children live.
  • Don’t assume that they’re fine. If they don’t say a lot, ask them what they’re wondering about and feeling. Remember to practice your skills in active listening.
 The DO’s…
  • Do tell them together if possible, in a caring, supportive way.
  • Do tell them only when there will actually be changes that they will see. Young children who don’t have a sense of time will be confused if you say Mommy’s leaving and then she doesn’t. Tell them when you have information about what changes will be happening and when.
  • Do tell them that it’s about Mommy and Daddy (or Daddy and Daddy, or Mommy and Mommy, of course), not about them. “Sometimes parents decide not to live in the same house anymore.  But we will both always be here for you.”
  • Do answer their questions. In general, kids only ask questions they’re ready to hear the answers to. But be careful not to give negative information about the other parent (read the blog: don’t let fights go bad).
  • Do help them explore what will be different or the same, what friend’s have had parents separate, and what they think they will need in order to make it as smooth a transition as possible. This can empower them to get what they need to manage in the difficult time ahead.
  • Do minimize the number of changes in the child’s life. Splitting a family is one thing; moving schools or neighbourhoods is additional stress.
  • Do watch the children closely for signs of stress (change in temperament, school struggles, shutting down or aggression) and seek professional advice if you need it.

Conclusion about Talking to Kids about Separation & Divorce

I believe that having children together is a good reason to work hard at a marriage, and I also believe in the right we all have to decide who we are married to. Read all about when to divorce, separate and mediate, or to try therapy. I believe that, more than needing parents to be together in the same home, children mostly need parents to be happy and mutually supportive. You have the power to give your children those gifts (be sure to read our blog on confidence and conflict resolution). These are just some ways to help children cope with divorce.

Coping with Divorce - Helping children cope with divorce

Lynda Martens is the Wabisabi Therapist and a contributor to the Mediateto Go Blog. Please read her other contributions by searching on this page for Lynda Martens.


Sunday, August 9, 2015

Safety Update: Safe practice for mediators and conflict coaches

Boundaries: Safe practice for mediators and conflict coaches

This blog addresses safety, including: mediation and domestic violence, safety in court ordered mediation, safety in child custody mediation, mediation and family abuse and those with a history of spousal abuse. Note that this blog may also apply to family lawyers, legal aid lawyers, facilitators and restorative justice practitioners.
Mediate to Go: Boundaries: Safe practice for mediators and conflict coaches

Introduction to safe practice


Regardless of the jurisdiction we work in, the risk of violence against mediators and conflict coaches is real. Some environments pose greater risk than others. Nevertheless, it’s time to take stock of our management of risk.

Violence in mediation and conflict coaching


Violence comes in a variety of forms and severity and sometimes so swiftly our next response can make a significant difference to our safety and those around us. If you want to learn more from a client’s perspective, read about destructive relationships.



Whilst we know that risk cannot be completely eliminated, we can fall into a trap of not planning for the inevitable. So if we accept that it is only when, not if, we will fall victim to a violent assault at the hands of a client, now becomes a good time to rethink our safety.

Mediation and coaching - a balance of safety and trust


Our work is a tricky balance of safety and trust.We work hard to empathize and build a strong professional relationship of trust with the people we serve. Here are some tips for you to consider. They are not golden rules, merely things to consider as you continually evaluate situations. The risk of developing hard-fast rules about safety is that we become complacent in a bubble of safety, and forget to be ready to react as the environment changes! We emphasize the importance of setting boundaries for our clients, but this blog is about the safety of us as coaches and mediators.


Mediate to Go: Boundaries: Safe practice for mediators and conflict coaches

What situations can pose the greatest risk? (Danger of the unknown)


  • Clients who have already demonstrated the use of violence to gain power in a dispute may turn their technique of control on the practitioner. For example, if there is already a restraining order in place against a party.
  • An already agitated and angry client mistakenly assesses your reality testing as a threat, resulting in an escalation of poor behaviour.
  • A client with a worsening undiagnosed mental illness lashes out at the other party or practitioner.
  • Our desire to work toward positive outcomes may provoke us to work outside the boundaries that normally ensure our safety.
  • Field appointments to environments not fully assessed for safety may place the practitioner in danger.
  • Constant exposure to highly charged situations, environments and personalities may make us less sensitive to our ability to assess safety and react to the normal fight or flight mechanism.

These simple tips can keep you from harm.


  1. Client assessment - using your intuition and experience, or maybe a more comprehensive assessment from a psychologist or MD is required.
  2. Healthy physical environments*.
  3. Rooms with escape doors into a secure area (or safe room)
  4. Peep holes so colleagues in the secure area can check on you. (and interrupt if necessary- see escape plan below)
  5. Glass (obscured / frosted) strengthened walls in meeting rooms ensure some added visibility whilst maintain privacy.
  6. Furniture that is so light that it could not make a good weapon, or so heavy (or connected to the floor) so it could not be used as a weapon.
  7. Exclude unnecessary furniture and nic-nacs (Those flowers look lovely but that vase might hurt you!)
  8. Use plastic cups and stationery water coolers for refreshments.
  9. Design a seating plan so that you can have free access to the escape door.
  10. Install alarm systems that warn your colleagues that there is a problem.
  11. Employ static guards to be in the room.
  12. Be sure that a loved one is aware of where you are when working
  13. Never visit people in environments in which you have no control.
  14. When you must work ‘in the field’ ensure that you work in pairs
  15. When you work in the field utilise GPS / emergency call systems. 

These provisions might seem a trifle over the top in many situations. They are included as the ultimate in risk mitigation technique. Remember, if they seem impractical or too expensive to employ, your job is to do enough to ensure you are safe.

Conflict escalation and safety


Deal with escalations. Remain calm and de-escalate the emotion by building empathy – asking open questions to gather any new information. Remain respectful and be prepared to place limits on the other persons behaviour (“I’m sure we can begin to sort this. First, please take your seat and tell me about….” And “It’s ok to talk about this, so let’s do that about it without raising our voice”. (also, “I’m happy to continue discussing things, so long as you put the knife on the table”)



Read more about de-escalation in the helping profession. Also read about the science behind why some people demonstrate unhelpful behaviour at times of high emotion.

Remember these last tips about coach and mediator safety.


  • Escape plan – practice it, review it, amend it, including if you have colleagues working with you, pre-arrange interruptions.
  • Post incident process so that you learn from it so you can avoid it in the future.
  • Have people around – what if you work alone? – Don’t work alone at night.
  • Be consistent. Ensure your security provisions are the same for every client. Your clients deserve a no surprises approach to such things as static guards, the use of lockers for personal effects, seating plans.
  • Self-defence – Best choice is to escape (run like the wind). If not, can you defend yourself from a violent attack?
  • First aid – if someone is hurt, make sure you can render assistance and treat wounds.
  • Don’t let ANY of the above give you a false sense of security! Remain vigilant.

Why is it important to get this right?


Self-preservation is a great motivator. Not convinced? Then consider,

  • Income preservation – getting hurt or worse can affect your ability to earn an income.
  • Practice continuity – a violent incident is going to interrupt services to your other clients.
  • Valuable professional reputation – being unable to manage safety can have a detrimental effect on how others view your work.
  • Safety of other clients and colleagues – if you get it wrong, they can be consequences for others.

Monday, August 3, 2015

Fear conflict? Stop avoiding confrontation and conflict.


Fear conflict? Stop avoiding confrontation and conflict.

Do you fear conflict? You might ask yourself, Why do I avoid conflict? Why do men avoid confrontation? Why do women avoid confrontation?
Be a Self-Leader in Conflict Resolution
Mediate2go: Fear conflict? Stop avoiding confrontation and conflict.

Conflict Avoidance Introduction

Conflict avoidance is common in many cultures. Some would argue that some cultures are particularly conflict avoidant – where people would prefer not to address conflict directly. At the same time, other cultures might be known for their direct approaches to confrontation – the opposite of conflict avoidance. Of course, such generalizations might not be very productive given that we are speaking about relationships and individuals – both of which can change and develop from moment-to-moment and over long periods of time.

This blog is to tell you about conflict avoidance, and what you should consider if you choose to use this conflict management style. We have written this blog for anyone, and have included a section at the end for mediators and conflict coaches.

You might ask how to avoid conflicts in a relationship.

The truth is, conflict avoidance is just one style of conflict management, and it may be both useful and detrimental, depending on the circumstances and the needs of those in a given situation. Even if you believe that you normally address conflict effectively, part of doing so may include avoiding conflict from time-to-time. The key is to be aware of what you truly need within the situation, and then be conscious in making the decision to avoid, or not to avoid (to confront) conflict. This is a very important aspect of being a self-leader in conflict and resolving conflict effectively.

Definition of conflict avoidance.

What does avoidance mean?

Conflict avoidance means that individuals do not engage in confrontation. Avoiding confrontation at work or in any relationship means that one does not engage in any type of conflictual interaction or confrontation with others. Conflict avoidance in relationships takes place when an individual or individuals experience some type of difference or a perception of difference, and they do not directly engage others in relation to this issue.

How does one typically approach-avoidance conflict?  How to avoid confrontation?

Generally speaking, some ways of avoiding confrontation include “methods [such as] changing the subject, putting off a discussion until later, or simply not bringing up the subject of contention”.[1] One common sign of avoidance is venting, when someone complains about a situation, but if asked, they have not directly addressed the issue, or gossip, such as when someone talks to others about someone’s behaviour without addressing their concerns head-on.

As you will read in the this conflict resolution blog, if you want to avoid confrontation, you need to be sure that it is the right strategy for you, based on your needs and the context.

Why does avoidance in relationships matter?

Conflict avoidance is often a cause of conflict. This means that if you avoid conflict in relationships, you also prevent yourself from coming to a resolution of the dispute. Think about it, if you experience either a perceived or actual difference in beliefs, opinions, values, or simply put – needs – from someone else, a discussion about the issues would be the most efficient way resolve the conflict, and deciding how to move on. 

Why do I avoid conflict?

There are a variety of reasons that someone might avoid conflict. A lot of these things should be discussed with a therapist, given that they might relate to emotions and childhood experiences. If you are curious to understand why you avoid conflict, think about the worst thing that could happen if you actually faced the conflict. Is your deep down fear about being rejected? Are you worried that a relationship will end, and you will be alone? If one of these deep down fears is driving your avoidance of conflict, you might want to talk to a therapist to get the support you need.

When is conflict avoidance good?

Safety concerns? – better to avoid conflict

If you are worried about your personal safety, conflict avoidance might be the best strategy and conflict style. For example, if you are on the street and someone approaches you, if you do not feel comfortable, the best strategy might be to walk away. You might not want to engage in any type of conversation or debate with this individual, even if they have said something that you completely disagree with. Using insults might be used to trigger your frustration, so that you will engage with them in conversation or debate. If your safety is not at risk, then you might choose to engage in conversation. Note that we are not talking about destructive relationships here.

Temporary delay – better to avoid conflict

Avoidance can also give individuals time to calm down so that they can avoid getting caught up in a destructive conflict escalation cycle. For example, if you and your partner are having a bad fight, it might be better to temporarily suspend the discussion and avoid discussing it further until both of you have had time to calm down. This is not to say that you should simply walk away and ignore what they have said. Rather, you should ask to delay the conversation until both of you are more able to hear one another. To know how to fix a relationship, check this out here.

No gain? – better to avoid conflict

If you do not foresee any type of benefit resulting from having a discussion,  avoidance might be the best conflict management style. For example, if you’re having a major conflict with your manager or employee, yet you will only work with the organization for one or two more days, it might not be worthwhile to have any type of confrontation with the other person that risks igniting confrontation. Although there are many benefits to resolving conflict, even if you decide to leave an organization, such as the protection one’s reputation or that of the organization, you might prefer to avoid conflict in the meantime. If you do you want to address issues, you might ask for the help of a conflict coach or mediator.

When is conflict avoidance bad?

As this blog explains, conflict avoidance is not always bad per se. Rather, conflict avoidance might facilitate or worsen the conflict escalation cycle - which is generally speaking bad for everyone involved. If your first instinct is to avoid conflict, look at the above cases of when conflict avoidance is a good thing. If your situation does not fit into those examples [you have safety concerns, it would be better to wait to address the issue at another time, or you foresee no gain in addressing the issue], you might be relying on conflict avoidance as a strategy, even though it does not address your concerns. Only use conflict avoidance if you believe the benefits outweigh the losses. Also think about how alternative dispute resolution could help.

Examples of Conflict Avoidance at Work:

Manager’s conflict avoidance

If you are a manager, and your employees are in conflict, choosing to avoid the conflict is a common form of conflict avoidance which can have unexpected negative outcomes. As a mediator, we often see managers who observe conflict between their employees, and choose to let their employees duel it out. A manager might even tell them to ‘grow up’ and ‘figure it out on your own’. This is an ineffective approach based on the escalatory nature of conflict. One of the dynamics of conflict is that it becomes more destructive overtime - partly because individuals no longer see things as clearly as they would under normal circumstances. Thus, a manager telling his or her employees to simply fix the issue, completely ignores the inherent dynamics of conflict escalation. Instead, managers should work with both parties to help each of them address and resolve the conflict. Or better, the manager should bring in a neutral third-party (mediator) to help the parties have a discussion and/or a conflict coach to work with the manager, or the individuals directly dealing with conflict to gain knowledge and skills in conflict management. Managers should also be proactive in their approach to conflict resolution in their organization. They should make conflict resolution a strategic priority to garner the benefits of ADR.

Employee’s conflict avoidance

If you are an employee, a negative type of conflict avoidance in the workplace might be any type of conflict with a colleague or manager that cannot seem to be resolved, yet one or both parties cannot move on and let things go. For example, if one of your colleagues makes statements that are offensive and repetitive, yet you say nothing, your feelings of frustration and anger might build up and conflict is likely to escalate. Instead of making your expectations clear for the other individual and addressing issues head-on, you may assume that the other person had the worst of intentions, and simply avoid addressing your concerns. This common example of employee conflict can also lead to conflict escalation, and may have damaging effects on people, the team and the organization, similar to gossip.

Examples of conflict avoidance at home

Conflict avoidance with parents or partners

A common example of conflict avoidance at home includes when a spouse decides not to address something that is bothering them with their significant other. Maybe they have already brought forward this concern and nothing has changed, so they would prefer not to ‘nag’ their partner about it – giving up on achieving this need or desire. Maybe they would prefer not to bring up the conflict temporarily, and wait for a more appropriate time – such as when guests have left or their partner is more willing to listen and hear the message rather than simply react emotionally. If you want to know when it is worthwhile to avoid or not avoid a conflict, read this blog – what to talk about.

Conflict avoidance at home with children

Conflict avoidance at home may also include conflict with children. Children may notice that it is not a good time to bring up concerns with a parent when they are having had a bad day - leading them to avoid the conflict temporarily. Parents may decide that it is not worthwhile to confront a child on a particular issue, and would rather focus on other concerns. These are some forms of conflict avoidance at home.

Conflict resolution strategies - Conflict avoidance

Responding to conflict avoidance

If you would like to address a conflict in your life, yet the other person seems to be avoiding you, you might try a few different techniques:
  1. Tell the person that you would like to have a discussion with them to resolve your issues. Reassure them that you are open to hearing what they have to say.
  2. Tell them what you imagine they went through as a result of the situation. This demonstration of empathy might help them see that you are making an effort to connect with them and that you are trying to meet them halfway.
  3.  Emphasize the benefits of resolving your conflict collaboratively. Say your relationship has become very destructive, even if you are no longer able to be friends, maybe you could still find someway to peacefully coexist.
  4. Remember that you cannot change anyone. Once you have tried to address the conflict, you will need to learn how to move on and let it go. This can be the hardest part of responding to conflict avoidance. Be sure to learn about personal boundaries and resolving conflict with boundaries if you are uncomfortable.

Conflict avoidance for professionals (Mediators, Conflict Coaches, Facilitators, Lawyers)

Responding to conflict avoidance as a mediator or conflict coach

The section is to help you as a conflict management professional address conflict avoidance with your clients directly or indirectly if they are dealing with a conflict avoider. For example, you might have a client who is avoiding conflict with their spouse, or a client who wants to address conflict with and avoiding spouse. You might even see conflict avoidance demonstrated within a mediation process. Observing conflict avoidance can present a difficulty yet opportunity for a practitioner to intervene.

With an avoiding client

As a mediator or conflict coach, if your client is avoiding conflict to their own detriment, you have a few options. First, you need to keep in mind the principles in conflict coaching and mediation.  In this case, you want to ensure that you are perceived as, and are impartial in how you provide services. Ask about the impact of avoidance on them and other people in the situation. It is likely that there are many negative impacts that result from in overuse of the avoidance conflict management style. Through leading the client to see these consequences through skillful questions, the client is less likely to get defensive and might leave your office with some valuable feedback on how to resolve conflict. Acting with impartiality relates to ensuring that the process is voluntary and that parties must have self-determination. As a mediator, it’s easy to get in the habit of trying to help solve client’s issues for them. This goes against the principles of impartiality, in addition to voluntariness and self-determination. Parties should not be provided with advice, as this might just be a quick fix. Mediators and conflict coaches must be patient with clients who avoid conflict, and give them the time they need to reach their own determinations of their issues and their self-resolution. They must become self-leaders in conflict resolution.

Lawyers helping clients with conflict avoidance

Generally speaking, if clients have contacted lawyers, they are addressing issues and confronting conflict. In fact, their conflict management style might have become competitive. Lawyers are there to represent their clients. Within the mediation context, lawyers can provide advice to clients on the impacts of conflict avoidance, and the benefits of addressing issues.

An activity to help a client through conflict avoidance

One of the easiest ways to help avoiding clients is to offer the TKI assessment so that they may determine their own conflict management style. Once that is done, the client might be more aware of their conflict management style. If you do not do this assessment, discuss the various conflict management styles in relation to a specific situation they have faced. Even a discussion might lead to the development of many insights.

With an assertive and non-avoiding client

If your client is more comfortable with conflict, yet they are dealing with someone who is avoiding conflict, as a professional, you will be providing indirect advice to help them address this issue.  Feel free to share this conflict resolution blog with the client so that they better understand some of their options. At the same time, you might need to work with the client to establish boundaries and how to move on from the situation, especially if the person they are dealing with refuses to have a discussion.

With avoiding client(s) in the mediation room:

If one or both of your clients are avoiding conflict within the context of the mediation process, there are a few steps that you can take to address this issue.
  1. First, consider integrating something about the benefits of conflicts within your opening statement and throughout the mediation process.
  2. Second, remind clients that conflict can be very healthy, cathartic and can lead to many positive outcomes. In fact, conflict can actually be good for business.
  3. Third, if the client makes a strong yet respectful statement, ask the other party to paraphrase what they heard. Next, ask for a response from the other party on how they felt in this situation. In other words, do not encourage conflict avoidance in the mediation room. Instead, provide an example of how to face conflict collaboratively. With time, you can set the mood in mediation to help the parties address their issues without avoiding them.  The mediator in this case acts as a model through their practice, showing parties that it is okay to have conflict.
Thanks for reading our blog on conflict avoidance. Be sure to contact a conflict resolution professional in your local area for help dealing with conflict avoidance.


Conflict Resolution Family - 5 Tips

Conflict Resolution Family - 5 Tips Conflict Resolution Family - 5 Tips to Supportive Communication Introduction to Resolvin...